Delivery Policy

What is Cash on Delivery?

With an increasing number of online fraudulent activities that pose serious threats that create a growing hesitation to avoid advance online payments, Cash on Delivery is an easier and safer alternative to avoid the vulnerabilities of online payment methods. C-o-D will help pay the cash at the time of delivery of the product.

How does the shipment/delivery process work?

Unlike other online shipping sites, orders made on DiscountOffers are delivered through reputed shipping partners. Buyers will be duly notified when the consignment is shipped.

How are the methods that you adopt to maintain the quality of packing?

Our sellers and shipping partners take utmost care to follow the globally accepted packing procedure standards. Products sold on "Alpha Discount Mart" are packed in waterproof plastic wraps. Fragile items and electronic goods are safely wrapped in bubble wraps. We maintain internal ratings of sellers and shipping partners, based in the quality standards that they adopt to pack and ship products to various locations.

How can I make changes to my order?

As our warehouse team is quick to start order processing processes, "Alpha Discount Mart" doesn’t offer the options to amend the details of completed orders.

How can I cancel an order?

Your order can be cancelled before it reaches the ‘Order Shipped’ stage. In order to cancel your orders, please Contact Us soon with the order number on +92 336 472 5343

What is the estimated time to deliver my order?

Generally, it take 2 to 4 working days after order confirmation call from "Alpha Discount Mart" from our representative, Our business days exclude public holidays and Sundays.

What do I do if the shipping partner does not/cannot ship to my area?

Our premium shipping partners have delivery centers in most of the locations around the country, Pakistan, yet, the availability of shipping services will depend on the following factors that are crucial to decide on the delivery of a product to a particular location.

The reasons that can cause a denial in delivery are as follows:

- Whether the shipping partner delivers to your location

- Legal restrictions on shipping the chosen product

- For lack of credibility of account information

Denying delivery to certain locations is under the sole discretion of the sellers and the shipping partners.

What are the processes involved in returning an item?

Orders can be returned only on valid reasons. In order to initiate an expeditious return and to ensure a swift refund, buyers can contact sellers within 15 days of receiving the order, stating the order information, and reason of returning the item.

Goods can be returned on the following conditions:

- The product is damaged

- You are not happy with the purchase

- You are looking for different product.

Return facilities are not allowed for the following purchases:

- Items that are bought with discounts

- Items that are bought with discounts

- Products that are not supplied with valid hand tags, packing materials or labelling.

Denying delivery to certain locations is under the sole discretion of the sellers and the shipping partners.

How do I contact Alpha Discount Mart’s customer care team?

No matter whether you have a question or a concern, we encourage you to reach out to our customer service team, by calling at +92 336 472 5343 or sending email to